Terms & Conditions

Version 2.0 · Effective 5 September 2026

In short: Performance By Eliving is an AI-supported cycling training tool. It can help you plan and adapt your training, but it is not a medical service and does not replace your own judgement or qualified professional advice.

1. Provider and contact

Performance By Eliving (“Performance”, “we”, “us”) is provided by:

Eliving ApS
CVR no. 46348443
Koralvænget 5
6640 Lunderskov
Denmark
Email: info@eliving.dk
Website: performancebyeliving.com

2. The service

Performance is a digital coaching service for cyclists. Depending on your plan and the features available, the service may create training plans and structured workouts, analyse completed training, use recovery information, provide AI-generated coaching messages, suggest adjustments, and connect with services such as Strava, WHOOP, Oura and Intervals.icu.

Recommendations are generated from the information available to the service and may be incomplete or wrong. You remain responsible for deciding whether a session or recommendation is appropriate and safe for you.

3. Account and eligibility

You must be at least 18 years old and legally able to enter into this agreement.
You must provide accurate information and keep it reasonably up to date.
Your account is personal. Keep your password and multi-factor authentication details secure and notify us promptly if you suspect unauthorised access.
You may not use the service unlawfully, attempt to bypass security or usage limits, interfere with the service, scrape it at scale, or use it to harm others.

4. Free and Standard plans

Performance offers a Free plan and a paid Standard plan. The Free plan is provided without charge and includes the features and usage limits shown on the website. Standard is a recurring paid subscription with expanded coaching, planning and adjustment allowances.

The price, billing interval, renewal terms, cancellation method, minimum commitment (if any), and statutory withdrawal information for Standard are shown before you place an order and form part of your agreement. A paid order is not binding unless the checkout clearly identifies the payment obligation. We will never convert a Free account to Standard or charge you without the account holder’s express order.

We may add, improve, limit or discontinue features. If a change materially reduces a paid service, we will give reasonable advance notice and respect mandatory consumer rights.

5. AI-generated coaching

The coach and parts of the training analysis are generated with artificial intelligence. You are interacting with an AI system, not a human coach. AI output may be inaccurate, outdated, unsuitable or inconsistent. Review recommendations critically and do not rely on them where an error could create a risk to health or safety.

Performance does not make decisions that produce legal or similarly significant effects about you solely through automated processing. Larger plan changes may be presented for your review where the feature supports it.

6. Health and training safety

Performance is a fitness and training tool, not a medical device, healthcare provider or emergency service. It does not diagnose, treat, prevent or monitor disease and does not replace advice from a doctor, physiotherapist, registered dietitian or other qualified professional.

You train at your own risk. Consider your health, experience, surroundings, equipment and current condition before every session. Stop training and seek qualified help if you experience pain, faintness, chest discomfort, unusual shortness of breath, illness or other concerning symptoms. In an emergency, contact the local emergency services.

7. Third-party integrations

You choose whether to connect third-party services. Their availability, data quality and operation are controlled by their respective providers and are also subject to their terms and privacy notices. We are not responsible for third-party outages, changes or inaccurate data.

You can disconnect an integration in Performance and may also need to revoke access with the third-party provider. Disconnecting stops future retrieval but does not automatically erase information already imported into your Performance account; see the Privacy Policy.

8. Your content and permitted use

You retain ownership of information and content you provide. You give us a limited right to host, process, reproduce and transform that content only as needed to operate, secure and improve the service as described in these terms and the Privacy Policy.

The service, design, software, branding and generated templates are owned by us or our licensors. You may use plans, coaching output and exported workouts for your own personal, non-commercial training. You may not resell, republish at scale or create a competing dataset or service from Performance without written permission.

9. Service messages and marketing

We may send messages necessary to operate and secure your account, including authentication, password reset and important service notices. Marketing by email requires a separate voluntary choice where required by law and can be withdrawn at any time. Promotional content inside the service will be clearly distinguishable from personal coaching.

10. Availability and liability

We aim to provide a reliable service but do not guarantee uninterrupted availability, compatibility with every device or integration, or a particular training result. Back up exports that are important to you.

To the extent permitted by applicable law, we are not liable for indirect or consequential loss, lost data, third-party service failures, missed training goals, or loss caused by relying on AI-generated output without appropriate judgement. Nothing in these terms excludes liability that cannot lawfully be excluded, including mandatory consumer rights or liability for intent or gross negligence.

11. Suspension, closing your account and data

You may stop using the Free service at any time and ask us to close your account by emailing info@eliving.dk. You may cancel Standard through the same online account or checkout route used to subscribe, or by contacting us at info@eliving.dk. Cancellation stops renewal at the end of the current paid billing period unless mandatory law or the checkout terms provide otherwise.

We may suspend or close an account for serious or repeated breach, security risk, unlawful use, or where required by law. Where reasonably possible, we will explain the reason and allow an opportunity to correct the issue. Account closure and personal-data deletion are not always identical; legal retention obligations and your privacy rights are explained in the Privacy Policy.

12. Changes to these terms

We may update these terms to reflect legal, security or service changes. We will publish the new version and effective date. For material changes affecting existing users, we will provide reasonable notice in the service or by email. If a change requires renewed agreement under applicable law, we will request it.

13. Governing law and complaints

Danish law applies, without depriving consumers of mandatory protection available in their country of residence. Disputes may be brought before the competent courts. Please contact us first at info@eliving.dk so we can try to resolve the matter. Eligible Danish consumers may also contact the Danish consumer complaints system through Nævnenes Hus.